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Privacy Policy

Synaptic Systems GmbH (the "Company") is committed to maintaining robust privacy protections for its users. Our Privacy Policy is designed to help you understand how we collect, use and safeguard the use of information received from you and/or your organization. This privacy policy discloses the privacy practices for www.sysy.com (the "Site").
The processing of personal data, such as the name, address, e-mail address, or telephone number of a person will always be in line with the General Data Protection Regulation (GDPR).


We may collect and process the following data about you:
Information you give us. This information includes your personal data like name, address, and e-mail address which you submit to us through the ordering process at the webshop or by completing contact forms (like the newsletter request) on our website. This also includes information provided in e-mails you send to us.
Information we collect about you. The Site collects various information from you in the course of your navigation, such as the URL of the Site you just came from, the browser version you use, your Internet Protocol (IP) address, IP ports, date/time of access, size of data transferred, pages you visit, and other "click stream" data. We are typically not able to relate such data to you as an individual if you merely browse our Site and do not disclose your identity to us, e.g. in connection with a registration.

By sharing this information with us, you agree that we may collect and use such personal information and other information in accordance with the terms and conditions of this Privacy Policy. If any third parties, including any companies owned by the Company, provide information to us about you, we may combine that information with other information we have about you, and if we do, we will treat such combined information in accordance with this Privacy Policy.

Web Browser Cookies

We use "cookies" to enable the shop function and enhance the experience of your web browsing on the Site.
A "cookie" is information either temporarily or permanently stored in a file on your computer. You can set your internet browser to reject cookies (refer to your internet browser instructions if you wish to do so), but that may limit your use of some convenience features at this Site and shop function.


Given Information:

Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share for marketing purposes your personal information with third parties without your explicit consent. In general, the personal information you provide to us is used to help us communicate with you. For example, we use personal information to contact users in response to questions, solicit feedback from users, provide technical support, and inform users about orders. We will not use the information for marketing purposes without your explicit consent. Your e-mail address is used to raise and respond to issues and inquiries of all types and to generally keep in contact with you. It is also used to distribute information about us.

Collected Information:

In general, we use non-personal information to improve the website and customize the user experience. We also collect non-personal information with eTracker in order to track trends and analyze user patterns on the website. If you do not want your visits to be tracked, you may opt out here.

Your data will not be used in any kind of automatic decision-making or profiling.

In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of our assets, your personal information may be among the assets transferred. You acknowledge and consent that any acquirer of our assets may continue to process your personal information as set forth in this Privacy Policy.


We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We protect your information from potential security breaches by implementing technological security measures including encryption, firewalls, and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered, or destroyed by breach of such firewalls and secure server software. By using our website and webshop, you acknowledge that you understand and agree to assume these risks.
All the data we have is stored on servers within the European Union(EU). No personal data will be shared or transferred to any non EU organization.


You have the following rights for your personal data:

Right of access You can obtain free information from us about the personal data we have stored about you at any time and get a copy of this information.

Right to rectification If you have registered online with our webshop, you can edit your account information at any time by visiting the "Your Account" page after logging into the account. Alternatively, you can contact us and provide the changes you like to make, and we will then update your personal data.

Right to erasure (Right to be forgotten) If you wish to delete your account or any or all personal data we have stored about you, you can contact us, and we will delete that data from all systems. Please be advised there are laws in Germany (our base of operation) that require us to keep data about legal transactions for a prolonged period of time, those laws have priority over a request to delete the data.

To execute any of your rights please contact us by sending an e-mail to inquiries@sysy.com.


As part of the Service, we may provide links to other websites or applications, e.g. Facebook or Twitter. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. Therefore, this Privacy Policy does not apply to your use of a third party website accessed by selecting a link on our website or via our webshop. We encourage our users to read the privacy statements of other websites before proceeding to use them.


Art. 6(1) lit. a of the GDPR serves as the legal basis for processing operations for which we obtain consent for a specific processing purpose, for example a newsletter subscription.
If the processing of personal data is necessary for the fulfillment of a contract with you, as is the case, for example, when processing an order or quote request, the processing is based on Article 6(1) lit. b GDPR. Keeping the data for a prolonged period of time is based on Article 6(1) lit. c GDPR to fulfill out legal obligations.
Automatically collected data is based on Article 6(1) lit. f GDPR, to secure and improve our Site and shop.


We reserve the right to change this Privacy Policy at any time by posting the revised policy at this location. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. By using this Site, you acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of any modifications.


If you have any questions regarding this Privacy Policy or the practices of this Site, please contact us by sending an e-mail to inquiries@sysy.com.

Last Updated: May 2018